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Auxiliary
Enterprises
Your key to
the Campus
Auxiliary Enterprises is composed of five units – Auxiliary Services, Student Security, University Dining Services, Richard A. Henson Center and the UMES Post Office.
MISSION:
Consistent with the University’s mission, Auxiliary Enterprises exists to enhance and support the institution’s learning, inquiry, and engagement goals. The unit further seeks to provide these services to the campus community in the most effective and efficient manner. Services include: Student Dining, Catering, Snack Bar, Faculty & Staff Dining, Concessions, Mail Service, Hotel Accommodations, Conferencing, Laundry, Bookstore, Greyhound Bus Service, Student ID Cards, Phone Services, Vending, and Student Security. We strive to provide EXCELLENCE in the delivery of goods and services to our customers.
THEME:
Working Together as a Team to Meet One Common Goal: Excellence!
Excellence: The ability to achieve outstanding customer service through high standards of leadership and the delivery of quality goods and services.
FOCUS:
To support the President’s Initiative to make “good better” by moving a “good” University to a “great” University.
VISION STATEMENT:
To provide positive and cost effective experiences to customers achieved through the use of special programs and promotions, clear and concise communication, and implementation of new ideas, while working in an effective and efficient manner to meet the common goal of Excellence.
PRIMARY OBJECTIVES:
Customer Service:
Customer service is an important element of any organization. Administrative Affairs is committed to providing quality service to our customers. This involves the monitoring of individuals receiving the service (customer), and individuals responsible for rendering the services (department). Our goal is to ensure customer satisfaction. The level of customer service will be tracked through measurable objectives.
Leadership:
Effective leadership is key to any organization. Administrative Affairs will play an active role in developing leadership skills and standards to achieve our goal by providing each department with training and staff development for employees and managers. The level of leadership will be tracked through measurable objectives.
Goods and Services:
The existence of any operation relies on quality goods and services. Administrative Affairs will strive to ensure that customers genuinely feel that they have received an equal exchange of goods and/or services for the monetary value placed on contracted services. The quality of goods and services will be tracked through measurable objectives. |
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