1. Smile: be pleasant
2. Listen - relate to customers needs and wants
3. Go the Extra Mile to satisfy customer - above and beyond the call of duty
4. Make a good appearance - proper and clean attire
5. Provide Solutions not additional problems in a timely fashion & be sure to follow through
6. Be respectful
7. Greet customers pleasantly
8. Be knowledgeable
9. Be a TEAM player T= together E= everyone A= accomplishes M= more
10. Call customer by name if possible
11. Provide a safe and clean environment
12. Be attentive and alert
13. Put customers needs first & Provide prompt consistent service
14. Be apologetic
15. Anticipate customers needs &make adjustments if necessary to meet needs
16. Give customers what they want
17. Treat your guest the way you would like to be treated
18. Make your guest feel welcome
19. Make eye contact
20. Speak clearly
21. Make your guest feel special
22. Exceed the guests expectations
23. Honestly represent the product you have

Ocean City Chamber of Commerce

This site hosted and maintained by the University of Maryland Eastern Shore.

Questions or comments about this site?