- Formed within the School of Business and Technology
- Under the Department of Hotel and Restaurant Management
- Collaboration between UMES Office of Continuing Education and Department of Hotel and Restaurant Management
- Ocean City - Hourly Skills Training for Seasonal Staff
- Ocean City - Hourly Skills Training for Year Round Staff
- Ocean City Supervisory and Management Development Training
- Assisting Ocean City Hospitality Industry with Strategic Manpower Planning and Recruitment for 2001
- Grant Writing and Fund Raising
Training Programs for Hospitality Hourly Staff
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Customer Service
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Dealing with Difficult Customers
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Food Safety and Sanitation
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Guest Satisfaction
-
Guest Satisfaction
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Hospitality
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Hospitality on The Phone
-
How to Handle Complaints
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The Language of Hospitality
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Safe Food Handling
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Sanitation
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Solving Your Own Problems
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Suggestive Selling
Training Programs For Hospitality Supervisors & Managers
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Communications and Listening Skills
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Empowering Hospitality Employees
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Impact Management
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Improving Hospitality and Service
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Managing for Results
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Motivating Hospitality Employees
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Planning for Managers
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Problem Solving
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Stress Management
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Team Building
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Time Management
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Training
For information on the Hospitality Training Institute call:
UMES Office of Continuing
Education
13801 Coastal Highway
Ocean City, Maryland 21842
Contacts:
Gretchen Givans, Coordinator of Continuing Education
or
Cindy Nuzback
Phone: 410-250-1088
or 410-250-5727
Fax: 410-250-1088
E-mail: contedoc@ezy.net