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Work Control |
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Physical Plant |
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University of Maryland Eastern Shore |
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Physical Plant Building |
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The Physical Plant Work Control Desk receives work requests, prepares work orders, assists in determining work priorities, distributes, assigns , reviews and closes out the completed work. We compile reports concerning work status, downtime and delays.
In order to report items that need repair, the Work Control Desk is connected to the iServiceDesk. The iServiceDesk allows our clients to enter their own Work Request and query TMA for the status of both Work Requests and Work Orders.
iServiceDesk allows the client the ability to:
Create and query material requests in real time Log work requests in real time Display open and closed Work Orders by selecting the identified building Display query for select Work Requests and Work Orders Check status of Work Orders and Work Requests Publish user-defined facility news page Publish emergency procedures Link to other sites
By implementing iServiceDesk, Physical Plant can improve the quality of services and increase their response time by providing current updated data.
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