4.3 RETURNS, DAMAGED GOODS, CREDITS

If goods purchased with the Purchasing Card need to be returned the cardholder should work directly with the supplier (vendor). Here are some tips:

A. Always retain boxes, containers, special packaging, etc. until you are certain you are going to keep the goods. Some items, such as software or fragile pieces, cannot be returned without the original packaging materials.

B. Read all enclosed instructions carefully. Often a phone number and other instructions are included on the packing slip and/or receipt.

C. Many suppliers require you to obtain a "Return Authorization Number" before they will accept a return. If you neglect to get this number when it is required the package may be refused and/or no credit issued to your account.

D. In some cases there may be a restocking fee (usually a percentage of the purchase price). If the supplier is completely responsible for the error or problem you should not have to pay this, or any other fee. However, if they are not fully responsible you may have to pay it. You may use the Purchasing Card topay this fee as long as it does not exceed any of the limits.

E. Lastly, make sure in reviewing your monthly statement that a credit was issued for the returned item(s).

F. If return is not authorized or if it is not properly credited, refer to Section 6, Disputed Transactions, for instructions for resolving the problem.

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