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6. DISPUTED TRANSACTIONS
Disputed transactions fall into two broad categories - those resulting
from a supplier's refusal to take back a defective or misshipped item
and those related to discrepancies between the cardholder's records
and the monthly VISA statement. All disputes can be covered by the nine
items listed on the Cardholder Statement of Disputed Item Form (Appendix
E). These are:
- Alteration of amount from that shown on the sales draft.
- An unauthorized mail, phone or FAX order.
- Dispute for casue with all or part of an order.
- Credit not received (possibly the most common cause for dispute).
- Multiple billings for a single transaction.
- Merchandise not received (order still valid).
- Merchandise not received (order has been cancelled).
- Merchandise returned, but account was still billed.
- Unregognized charge or transaction (not recorded in Log).
6.1 Dispute With Supplier
6.2 Dispute of Statement Item
6.3 Resolution
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