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IT FAQs and Tips


  • How do I set up my password reset and security questions?
    What are the recommended computer specifications?
    Students
    Faculty / Staff
    Desktop security
    Students

    UMES Information Technology does not provide antivirus software directly to students. We have generated a list of recommended software depending on your operating system.


    • Windows Users

      • UMES IT recommends that all users of Windows Operating Systems make use of the built in Windows Defender. It comes free with all current Windows versions and offers excellent protection. We recommend not disabling any settings and letting it run with its default configuration.

    • Apple Computers

    UMES IT recommends BitDefender Antivirus for Macs. https://www.bitdefender.com/solutions/antivirus-for-mac.html
    Unfortunately it isn’t free, but is reasonably priced and scores very highly in catching threats.
    Faculty / Staff
    • Faculty and Staff provided desktops and laptops come installed with McAfee Enterprise Antivirus. This is centrally managed by the UMES IT Department.

    • UMES IT recommends that personal desktops and laptops make use of Windows defender, which is built into Windows 10.

    How do I access Email?
    How do I connect to the wireless network?
    Students
    Faculty / Staff
    How do I connect a game console to the UMES network?
    Google Suite: Training guides and tutorials
    Google Drive: Training guides and tutorials
    Google Meet: Creating a Google Meet Video Call
    1. Go to https://calendar.google.com

    2. Login using UMES email address and password if needed

    3. Click "+" to create event

    4. Give event name, set date, time for meeting

    5. In add guests field, add email addresses of people to invite to meeting

    6. On left hand side "add conferencing"

      1. Dropdown "hangouts meet"

      2. Click "save"

      3. Click "send" on next pop-up window


    For more information go to https://support.google.com/a/users/answer/9283193?hl=en

     

    Once you are in a call session you can share your screen with others by Clicking on the share link at the bottom right


    How do I access Office 365?
    Printing
    Students
    Faculty / Staff
    How do I connect my Smart TV to the network?
    What is the on-campus TV channel line up?
    How do I access and complete IT Security training?
    Information will be added soon.
    How do I access Remote desktop and academic software?
    How do I access and check voice mail?
    NEC
    Cisco
    Information will be added soon.
    IT Helpdesk support: Available Hours and how to submit a ticket

    The Department of Information Technology (IT) is Waters Hall on the UMES campus.

    IT provides Helpdesk and computer services and supports the campus data network, telephones systems, classroom technology, computer labs, technology procurement, the data center, email, and network storage.

    The IT department is open from 8:00 to 4:30 Monday through Friday. Weekend support can be provided by appointment. Members of the campus community can submit a request for assistance 24x7 through the help.umes.edu web site.