Formal Complaint Process

  • Interface with UMES customers occurs in three primary areas: Student Affairs, Academic Affairs, and Administration Affairs. Complainants are invited to submit their complaints in writing, in person, via e-mail, or by telephone to the appropriate office. Office titles, on-campus-building locations, telephone numbers and email addresses are given below for offices in each of the three areas. Complaints in writing should be directed to the appropriate office using the specific office title and box number in the following address.

    Office Title
    University of Maryland Eastern Shore
    Building Name
    Princess Anne, MD 21853-1299

    The university's customer service representative is as follows:

    Mrs. Kimberly Dumpson, Esq., CFRE
    Executive Vice President
    John T. Williams Hall, Suite 2107
    College Backbone Road
    Princess Anne, MD 21853-1299

    Phone: (410) 651-7686
    FAX: (410) 651-6300
    E-mail: kdumpson@umes.edu

     

    Complaint Process Regarding...  
    Student Affairs and Enrollment Management Student Affairs is responsible for Admissions and Recruitment, Campus Life, Career and Professional Development Center, Counseling Services, Health and Wellness, and Student Health Services. More...
    Academic Affairs Academic Affairs includes the faculty members, division chairs, school deans and central academic administration of the University of Maryland Eastern Shore, as well as the University Library. More...
    Technology and Commercialization Technology and Commercialization provides a variety of services on behalf of the university for internal and customers. Faculty and staff and students are considered internal customers. More...
    Administrative Affairs Administrative Affairs provides a variety of services on behalf of the university for internal and external customers. Faculty and staff are considered internal customers, while students, alumni, and community members are the primary external customers. More..

    Important:

    The President has the ultimate responsibility for all concerns if satisfaction is not reached by addressing the problem with the appropriate department. Unresolved issues should be sent to:

    Dr. Juliette B. Bell, President
    Office of the President
    Attn:
    Executive Vice President
    John T. Williams Hall, Suite 2107
    College Backbone Road
    Princess Anne, MD 21853-1299

    Telephone: (410) 651-7686
    Fax: (410) 651-6300
    E-mail: kdumpson@umes.edu