Policies and Procedures

  • The University of Maryland Eastern Shore has created and adopted the following procedure to provide prompt and equitable resolution of complaints alleging discrimination based on disability. Complaints alleging discrimination based on disability must be addressed to the disability services director.

    1.To begin the grievance process, the complainant must submit the complaint in writing to include the following information:

                 a. Name and address of complainant

                 b. Date of alleged incident

                 c. Parties involved

                 d. Witnesses (if applicable)

                 e. Specific description of allegation(s) of discrimination and impact of alleged incident on the learning process

                 f.  Signature of complainant

    2. A complaint must be filed within thirty (30) business days of the alleged discrimination.

    3. The disability services director after receiving a discrimination complaint, will ensure that all parties involved have an opportunity to submit information and documentation regarding the allegation(s)   and shall conduct an investigation.

    4. Written results of the investigation will be issued and a copy forwarded to the complainant within thirty (30) business days of the receipt of the complaint. This will complete the investigation.

    5. The complainant may appeal the findings of an investigation by submitting a written document to: The Vice-President for Student Affairs.   The appeal must be postmarked within fifteen (15) business days of the date of the receipt of the determination. The Vice-President for Student Affairs will make a final determination and inform the complainant within fifteen (15) business days of the receipt of the appeal.

    6. The University will make every effort to comply with the above timelines; however, circumstances such as holidays and scheduled school breaks may justify an extension of time.

    7. Retaliation against any persons filing a complaint is prohibited under University policy and by state and federal law.

    8. If the complaint is against one of the disability services staff, the complaint should be sent directly to Dr. Joseph at the above address.

    9. The University of Maryland Eastern shore encourages the complainant to seek resolutions to the allegations/grievances within the University’s processes. Complainants also have the right to file civil rights complaints with the following external agencies:

    Maryland Commission on Human Relations, 6 St. Paul Street, Suite 900, Baltimore MD 21202, 410-767-8600; TTY: 410-333-1767

    U.S. Department of Education, Office for Civil Rights, Wanamaker Bldg., Suite 515, 100 Penn Square East, Philadelphia, PA 19107; 215-656-8541; TDD: 215-656-8604; Statue of limitations for filing a complaint is 180 days from the time the incident occurred.

    (The above procedure has been developed in part from material from Duke University and the Community College of Baltimore County and Johns Hopkins University).




    To contact us:

    University of Maryland Eastern Shore
    Student Disability Services
    Student Development Center, 2nd Floor, Office 2268
    Princess Anne, MD 21853
    Phone: 410-621-3446
     Fax:  410-651-7752
    E-mail: djoseph@umes.edu